Terms & Conditions

  1. Availability
  • If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you.
  • Although we will always try to cater for your orders, an order of large quantities of a line can only be fulfilled at the discretion of the store. For example, if you were to make an order of 10 Packs of Nuggets which would use up all that store's stock, the store may only deliver 5 Packs.
  1. Acceptance
  • The expressfrozenfoods.com service is available for non-commercial and domestic use only. We reserve the right to refuse orders from businesses or that we consider are for commercial or other non-domestic concerns.
  • To ensure availability of all our products customers may be limited to a maximum number of items.
  1. Delivery
  • Delivery will be made to the address specified by you on the completed order form.
  • We will deliver your order to the main entrance of the delivery address. At your request, our driver may carry your order into the delivery address, for example, to a particular floor in an apartment block. We always reserve the right to deliver only to the main entrance of the delivery address.
  • Please note that we deliver goods only to specified regions within Pakistan.
  • Delivery times will be agreed with you at the time of placing your order.
  • All goods must be signed for on delivery by an adult aged 18 years or over. If we attempt to deliver your order to the delivery address as arranged with you but there is nobody at the delivery address to accept your order, the driver will leave notification of attempted delivery and you will need to contact our Customer Service Centre to re-arrange delivery.
  • In these circumstances, if we have to return to deliver the goods, a further charge may become payable provided that delivery is attempted at the agreed time.
  • Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.
  • EFF reserves the right to refuse service of any product to or from any location.
  • EFF shall not be liable for any interruption/delay of delivery due to causes beyond its control, including but not limited to: the unavailability, refusal of a person to accept delivery or/and force majeure.
  • EFF reserves the right to cancel any order for customers, subject to the availability, confirmations or any other issue as deemed fit by the company.

 

 

  1. Return & Exchange
  • The company has no refund, no exchange policy.

 

  1. COVID-19 SAFETY MEASURES
  • As new reports of COVID-19 continue to develop, the wellbeing and welfare of our customers and our employees remain our utmost priority.
  • Indeed, these are difficult times for everyone and as the situation continues to evolve, we are taking proactive steps to ensure the welfare of our employees by closely monitoring the situation and deploying health and hygiene global best practices alongside local guidelines and following them accordingly.
  • Our safety measures have already been implemented at the store and with our delivery agents as recommended by the WHO (World Health Organizations), and we also encourage you to take the following measures to ensure safety of yourself and everyone around you:
  1. Delivery and Collections.
  2. Avoid shaking hands.
  3. Maintain a safe distance from the delivery agent at the time of order receiving and payment.
  • Always wash your hands/sanitize before and after receiving your order.
  • To play our part in keeping our employees and customers safe, temperature of all employees is monitored everyday upon arrival at work. Our delivery team has been provided with masks and gloves to wear at the time of delivery of orders. Our vehicles are also deep cleaned periodically to maintain highest level of cleanliness. Additionally, our store premises are sanitized daily including shopping trollies, common areas, and check outs for safe use.

 

  1. Delay in Delivery
  • We at Express Frozen Foods are working continuously to avoid any delays. While there is no delay expected as of now, some orders might be affected based on surge of orders, for which we urge our customers to bear with us. Our team will keep you informed as needed. Your support and understanding will be highly appreciated.